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Frequently Asked Questions

What payment methods do you accept?

We currently accept payment via Visa (Credit, Debit and Electron), Maestro, Mastercard and American Express. We are no longer able to accept Solo or Switch cards, as these payment methods are now deprecated.

We can also accept orders by west union and moneygram; please contact us if you would like to place an order by these ways.

How do I cancel or amend my order?

Once placed, orders generally leave our warehouse within 24 hours. Due to this rapid turnaround, it’s usually not possible to cancel or amend your order once it is placed. However, you can still return item(s) to us upon receipt and / or place an additional order for any products you may have missed.

How do I pay for my order?

When you’re happy with the items in your basket and are ready to proceed to checkout, click ‘View Basket and Checkout’ at the top of your screen. You will be guided through our checkout process and invited to provide details of your delivery and billing addresses, as well as ways in which we can contact you (in case we need to get in touch, and in order for us to confirm your order).

Once you have provided this information, you’ll be redirected to our secure payment server (provided by Sagepay). Select your preferred payment method (i.e. card type or Paypal) from the icons available and input card details on the following screen if applicable.

You may be asked to input your 3D Secure code if you use the Verified by Visa or Mastercard service. When your payment has been accepted, you’ll be redirected back to The Sporting Lodge website, and your order will be confirmed. You’ll shortly receive email confirmation.

What currencies can I use?

All payments are processed in GBP (British Pounds Sterling). If your country uses a different currency, your order value will be automatically converted during payment based on the current exchange rate. If you’re not sure how much your order will cost, you can use our currency converter (via the dropdown menu at the top of the page), with exchange rates provided by Universal Currency Converter. Please note that this is for guideline purposes only, and the exact rate of exchange will be determined by your bank at the time of transaction.

Why has my payment been declined?

There can be many reasons why payment may be declined. Unfortunately this isn’t something we’re able to advise upon – for more information, or if you think this has occurred in error, please contact your card issuer.

Do I receive email confirmation for my payment?

When your order is placed, you’ll receive two confirmation emails. One of these emails is from Sagepay, our secure payment provider, and contains confirmation of your order totals including any postage costs and / or discounts applied. We’ll also send you a summary of your basket contents separately. Both emails will contain your order number, which you should provide if you need to contact us about your order for any reason, to enable us to help you efficiently.

Is it safe to order online?

We use ‘Secure Socket Layer’ technology (SSL) to encrypt your payment, to ensure your card details are safe. Verified by Visa and Mastercard SecureCode (3D Secure) is also in place where set-up by you, to provide further security. You can identify a secure connection when the usual ‘http’ page address prefix changes to ‘https’. You may also see a small padlock icon indicating that the page is secure, depending on the Internet browser you are using.

I live outside the European Union, how do I claim VAT (UK sales tax) back on my purchase?

We automatically deduct 20% from all International (non-EU) orders at checkout – this discount will be applied once your postage country is selected and confirmed.